Returns & Refund Policy

Last Updated: June 2, 2026

At Sneekz, customer satisfaction is our top priority. We want you to be completely satisfied with your footwear purchase. If for any reason you are not happy with your order, this Returns & Refund Policy explains the conditions, procedures, and timelines for returns, refunds, and exchanges.

1. Overview

Sneekz accepts returns for both defective and non-defective products within the return period specified below.

Key Information

  • Return window: 30 days from the delivery date
  • Refund processing time: Up to 10 business days after receiving and inspecting the returned item
  • Restocking fee: No restocking fee
  • Returns accepted for:
    • Defective footwear
    • Damaged footwear
    • Incorrect items received
    • Change-of-mind purchases
    • Wrong size orders
  • Exchanges are accepted, subject to product availability

2. Eligibility for Returns

To qualify for a return, the following conditions must be met:

  • The return request must be submitted within 30 days of delivery.
  • Shoes must be returned in their original condition.
  • Products must include the original shoe box, packaging, tags, accessories, and any included materials.
  • Shoes must not show excessive wear, damage, misuse, or alteration.
  • Outdoor-worn footwear that shows significant signs of use may not be eligible for return.

Sneekz reserves the right to reject returns that do not meet these requirements.

3. Return Categories

Defective or Damaged Items

If you receive shoes that are defective, damaged, or faulty, please contact our customer support team within 48 hours of delivery.

Please provide:

  • Order number
  • Product name
  • Description of the issue
  • Clear photographs showing the defect or damage

Available Resolutions

  • Full refund to the original payment method
  • Replacement pair (subject to availability)
  • Exchange for a similar product of equal value

Incorrect Item Received

If you receive a different style, size, or color than what you ordered, please contact us promptly and provide:

  • Order number
  • Photos of the item received
  • Details of the issue

Upon verification, Sneekz will arrange a replacement, exchange, or refund.

Non-Defective Returns

If you would like to return your shoes because:

  • You changed your mind
  • The style does not meet your expectations
  • You ordered the wrong size

The following conditions apply:

  • Shoes must be unworn and unused.
  • Shoes must be returned in their original box and packaging.
  • Return requests must be submitted within 30 days of delivery.

Refunds will be processed after the returned product has been received and inspected.

4. Return Process

Step 1: Contact Customer Support

Provide:

  • Order number
  • Product name
  • Reason for return

Step 2: Receive Return Authorization

Our support team will review your request and provide return instructions and the return address if approved.

Step 3: Package the Item

Carefully package the shoes in their original box and protective packaging to prevent damage during transit.

Step 4: Ship the Return

Ship the package using a reliable shipping service and retain the tracking number for your records.

Step 5: Inspection and Confirmation

Once received, Sneekz will inspect the returned product to verify eligibility before issuing a refund or exchange.

5. Return Shipping Responsibility

Change of Mind Returns

  • Customer is responsible for return shipping costs.
  • Customer is responsible for printing and attaching the return label.

Wrong Size Ordered by Customer

  • Customer is responsible for return shipping costs.
  • Customer must print and attach the return label.

Damaged or Defective Shoes

  • Sneekz will cover return shipping costs.
  • A prepaid return label may be provided when applicable.

Incorrect Item Sent by Sneekz

  • Sneekz will cover return shipping costs.
  • A prepaid return label will be provided whenever available.

6. Refund Policy

Refund Processing

Refunds are issued to the original payment method used during checkout.

After receiving and inspecting the returned item, approved refunds are generally processed within 10 business days.

Refund Amount

Approved refunds may include:

  • Purchase price of the returned item(s)
  • Applicable sales tax paid on eligible items

The following are generally non-refundable:

  • Original shipping fees
  • Expedited shipping charges
  • Gift wrapping fees
  • Additional service fees

Unless the return is due to:

  • A defective product
  • Shipping damage
  • An incorrect item sent by Sneekz

Refund Delays

Banks and payment providers may require additional time to post refunds to customer accounts.

If you have not received your refund within 10 business days after approval, please contact customer support.

7. Exchanges

Sneekz offers exchanges for eligible footwear products.

Exchange Conditions

  • Shoes must meet return eligibility requirements.
  • Exchange requests must be submitted within the return period.
  • Replacement products are subject to stock availability.

If the requested replacement is unavailable, a refund may be offered instead.

Customers may be responsible for exchange shipping costs unless the exchange is due to a defective product or an error by Sneekz.

8. Customer Responsibilities

Customers are responsible for:

  • Providing accurate order and shipping information
  • Properly packaging returned merchandise
  • Retaining proof of shipment and tracking information
  • Following all return instructions provided by our support team

Sneekz is not responsible for returned packages lost due to:

  • Incorrect return addresses provided by the customer
  • Inadequate packaging
  • Shipping carrier issues outside our control

9. Special Situations

Partial Returns

If only part of an order is returned, refunds will be limited to eligible returned products.

Multiple Item Orders

Each returned item will be evaluated individually to determine eligibility for refund or exchange.

Promotional Purchases

If a return affects eligibility for a discount, bundle offer, or promotional pricing, the refund amount may be adjusted accordingly.

Holiday & Peak Season Returns

Processing times may be extended during holiday periods, major sales events, and peak shopping seasons.

10. Non-Returnable Items

Unless required by applicable law, the following items may not be eligible for return:

  • Final sale items
  • Clearance products
  • Gift cards
  • Customized or personalized footwear
  • Products showing signs of excessive wear, misuse, or alteration

Any exceptions will be clearly stated on the product page.

11. Policy Updates

Sneekz reserves the right to modify or update this Returns & Refund Policy at any time.

Any changes become effective immediately upon publication on our website. Customers are encouraged to review this policy periodically.

12. Contact Us

If you have questions regarding returns, refunds, or exchanges, please contact:

Sneekz Customer Support
Email: support@sneekz.shop

We are committed to making your shopping experience with Sneekz simple, fair, and hassle-free.