Shipping Policy

Last Updated: June 2, 2026

At Sneekz, we are committed to delivering your footwear and accessories quickly, safely, and efficiently. This Shipping Policy outlines our shipping procedures, processing times, delivery estimates, shipping costs, and other important information regarding your order.

Transit, Handling & Cut-Off Time

Handling Time

All orders are processed and prepared for shipment within 1–2 business days (Monday through Friday, excluding holidays).

Orders placed after business hours, on weekends, or on public holidays will begin processing on the next business day.

Transit Time

Once shipped, orders typically arrive within:

  • 3–4 business days for deliveries within the United States.

Delivery times are estimates only and may vary due to weather conditions, carrier delays, high shipping volumes, or other circumstances beyond our control.

Total Delivery Time

The estimated total delivery time is:

4–6 Business Days (Monday through Friday)

Daily Cut-Off Time

Orders placed before 5:00 PM Eastern Standard Time (EST) will be processed the same business day whenever possible.

Orders placed after the cut-off time will be processed on the next business day.

Time Zone

All shipping and order processing times referenced in this policy are based on:

Eastern Standard Time (EST) – United States

Shipping Rates

Standard Shipping Fee: $25.00 USD per order

Shipping charges will be displayed during checkout before payment is completed.

Shipping Method

Sneekz partners with trusted shipping carriers to ensure reliable and timely delivery.

Depending on the destination and order requirements, shipments may be delivered through:

  • USPS
  • UPS
  • FedEx
  • DHL
  • Other reputable logistics providers

The carrier used for your order will be determined during fulfillment.

International Shipping

Currently, Sneekz primarily ships within the United States.

If international shipping becomes available, eligible countries, shipping rates, and delivery estimates will be displayed during checkout.

For international orders:

  • Delivery times may vary by destination.
  • Customs inspections may result in delays.
  • Import duties, taxes, customs fees, and related charges are the responsibility of the customer.
  • Sneekz is not responsible for delays caused by customs authorities.

Order Adjustments

Once an order has been placed, processing begins as quickly as possible.

If you need to modify:

  • Shoe size
  • Product selection
  • Quantity
  • Billing information

Please contact our customer support team immediately.

While we will make reasonable efforts to accommodate requests, changes cannot be guaranteed once processing has started.

Changing the Shipping Address

Customers should carefully review their shipping information before completing checkout.

If you need to update your shipping address:

  • Contact customer support as soon as possible after placing your order.
  • Address changes may only be possible before the order has been shipped.

Once an order has been dispatched, we may not be able to modify the shipping address.

Sneekz is not responsible for delivery issues resulting from incorrect addresses provided by customers.

Tracking Your Order

Once your order has shipped, you will receive a shipping confirmation email containing:

  • Tracking number
  • Carrier information
  • Tracking link (when available)

Tracking information may take up to 48 hours to become active after shipment.

Customers can use the provided tracking details to monitor delivery progress.

Incorrect Shipping Information

Customers are responsible for providing accurate shipping information during checkout.

If incorrect information is provided:

  • Delivery delays may occur.
  • Additional shipping charges may apply.
  • Orders returned due to incorrect address information may require payment of additional shipping fees before reshipment.

Sneekz is not liable for packages delivered to addresses incorrectly entered by customers.

Order Cancellation

Orders may only be canceled before shipment.

To request an order cancellation:

  • Contact customer support immediately after placing your order.

If the order has already shipped, cancellation will no longer be possible. In such cases, customers may request a return according to our Returns & Refund Policy.

Approved cancellations will be refunded to the original payment method used during purchase.

Damaged Packages

If your package arrives damaged:

  1. Take clear photographs of the package and product.
  2. Retain all original packaging materials.
  3. Contact our customer support team within 48 hours of delivery.

Please include:

  • Order number
  • Description of the damage
  • Photographs showing the damaged package and item(s)

After review, Sneekz will work to provide an appropriate resolution, which may include a replacement, exchange, or refund.

Sales Tax

Applicable sales tax will be calculated and collected where required by federal, state, and local laws.

Tax amounts, when applicable, will be displayed during checkout before payment is completed.

Customers are responsible for any taxes, duties, or governmental fees required by their jurisdiction.

Delivery Delays

Although Sneekz strives to meet all estimated delivery times, delays may occur due to:

  • Severe weather conditions
  • Carrier disruptions
  • Public holidays
  • Natural disasters
  • Customs processing
  • High seasonal demand

Delivery estimates are not guaranteed and should be considered approximate.

Lost or Missing Packages

If tracking information indicates that your package has been delivered but you cannot locate it:

  1. Verify the shipping address used during checkout.
  2. Check with family members, neighbors, or building management.
  3. Contact the shipping carrier directly.

If assistance is still required, please contact Sneekz customer support. We will make reasonable efforts to assist with the investigation; however, Sneekz cannot guarantee reimbursement for packages confirmed as delivered by the carrier.

Contact Us

If you have any questions regarding shipping or delivery, please contact us:

Sneekz Customer Support
Email: support@sneekz.shop

We appreciate your trust in Sneekz and look forward to delivering your favorite footwear directly to your doorstep.