Return & Refund Policy
Last Updated: August 2026
At Sneekz, customer satisfaction is important to us. If you are not completely satisfied with your purchase, we are here to help. Please review our Return & Refund Policy carefully before initiating a return request.
Return Eligibility
We accept returns within 30 days of the delivery date.
To be eligible for a return, the item must:
- Be unused and in its original condition.
- Be returned in its original packaging.
- Include all tags, accessories, and accompanying materials, if applicable.
- Not show signs of wear, damage, alteration, or misuse.
Items returned without prior authorization may not be accepted.
Non-Returnable Items
The following items are not eligible for return:
- Items marked as Final Sale or Non-Returnable.
- Gift cards.
- Products damaged due to misuse, negligence, or improper handling.
- Items returned outside the eligible return period.
Return Process
To initiate a return, please contact our customer support team at support@sneekz.shop.
When contacting us, please include:
- Your order number
- Full name
- Reason for the return
- Photos of the item if it is damaged, defective, or incorrect
Once your request has been reviewed and approved, we will provide return instructions.
Return Shipping Costs
Defective, Damaged, or Incorrect Items
If you receive a defective, damaged, or incorrect item, Sneekz will cover the return shipping costs.
Change-of-Mind Returns
If you wish to return an item for personal reasons, such as a change of mind, incorrect selection, or no longer wanting the product, the customer is responsible for the return shipping costs.
Original shipping charges, if any, are non-refundable.
Inspection and Approval
Once we receive your returned item, it will be inspected by our team.
We reserve the right to reject returns that:
- Do not meet our return eligibility requirements.
- Show signs of use or damage not caused during shipping.
- Are returned without prior authorization.
You will be notified of the outcome of the inspection via email.
Refunds
Once your return has been approved and processed, your refund will be issued to the original payment method used during purchase.
Refunds may take 5–10 business days to appear on your account depending on your bank, card issuer, or payment provider.
Refund amounts will include the product price paid. Shipping fees, where applicable, may not be refundable unless the return is due to our error.
Exchanges
At this time, we do not offer direct product exchanges.
If you would like a different item, we recommend returning the original product (if eligible) and placing a new order through our website.
Order Cancellations
Orders may be canceled before they are processed and shipped.
If you would like to cancel an order, please contact us as soon as possible at support@sneekz.shop.
Once an order has been shipped, it can no longer be canceled and must follow the standard return procedure.
Damaged or Incorrect Orders
If your order arrives damaged, defective, or incorrect, please notify us within 48 hours of delivery.
To help us resolve the issue quickly, please provide:
- Your order number
- A detailed description of the issue
- Clear photographs of the item and packaging
We will review your request and work toward an appropriate resolution.